PacRep’s New Ticketing System
What is changing?
PacRep has moved from Ovation/AudienceView to Spektrix, our new ticketing and customer account system. This brings ticket purchases and donation history together in one personal account, with an integrated purchasing experience on PacRep.org.
Where do I buy tickets now?
Continue to visit PacRep.org. You can select performances and purchase tickets through our website.
How do I access my account?
Visit PacRep.org and open the customer portal in the top right corner of the home page (further down near the footer on mobile devices near the social media icons). Or visit the protal directly at https://www.pacrep.org/my-account
I already have a PacRep account. Do I need a new one?
Yes. Your existing account details will be waiting for you and will be available once you complete a few simple steps.
Passwords
How do I reset my password?
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Visit PacRep.org and open the customer portal: In the top right corner on desktops, and further down near the footer on mobile screens near our social media icons.
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Once on the protal, select “Forgot your password?”
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Enter the email address associated with your existing PacRep account.
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Check your inbox for the password reset email.
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Follow the link in that email to create your new password.
Can I use my old password?
For safety and best online practices, please reset your password when accessing the new system for the first time.
What if the password reset email doesn’t arrive?
Your password reset email will come from orders@boxoffice.pacrep.org. Check your spam or junk folder and make sure you entered the email address you previously used with PacRep. If you still need help, contact contact@pacrep.org.
Email addresses
What if I don’t remember which email address, I used?
Contact our Box Office team before creating another account. Please provide your name and any email addresses you may have used so we can help locate your record.
What if I no longer have access to my old email address?
Contact the Box Office team for assistance updating your account information.
What if I’ve used more than one email address for purchases or donations?
Contact the Box Office team so we can review your records and help bring your information together.
Previous Purchases and Donations
Will my previous ticket purchases and donations appear in my account?
Our goal is to bring your ticket and donation history together in one account. If something appears to be missing or incorrect after the transition, please let us know so we can review it.
I already purchased tickets for an upcoming performance. Do I need to buy them again?
No. Please do not repurchase tickets because of the system change. If you need help locating or confirming an existing order, contact the Box Office.
What about my membership, gift certificate, account credit, or other benefits?
If you have questions about an existing benefit or balance—or it does not appear as expected—please contact the Box Office before completing your purchase.
Getting Started
I’m new to PacRep. How do I create an account?
Open the customer portal at PacRep.org and follow the registration prompts. If you have previously purchased tickets or donated to PacRep, try the password reset process first.
Can I still get help from the Box Office?
Absolutely! Our team is happy to help with ticket purchases, account access, and questions about the new system.
How do I know I’m using the official ticketing website?
Always begin at PacRep.org, PacRep’s official website for tickets.
Who should I contact for assistance?
Email contact@pacrep.org. Please describe the issue and include the name and email address associated with your account. Never send your password or full credit card number by email.
Thank you for your patience as we make this transition. We look forward to welcoming you to the theatre!
GOLDEN BOUGH PLAYHOUSE
Home of the Founders Theatre and Circle Theatre
PARKING
AUDIO
The Founders Theatre has audio amplification headsets available to assist patrons who have hearing difficulties.FOOD AND DRINK
PacRep offers concessions at both venues including cookies, candy, coffee, tea, soft drinks, water, beer and wine. Eating and drinking is welcomed in all auditoriums. No outside food or beverages, excepting water bottles, are permitted.SEATING
Founders Theatre Seating Chart
- The Founders Theatre is assigned seating for PacRep productions.
- The Circle Theatre has open seating.
- Theatres are open 30 minutes prior to showtime.
- Latecomers to the Founders Theatre and Circle Theatre will be seated when and where at the discretion of the House Manager and may be asked to claim their ticketed seats at intermission.
- PacRep accepts no responsibility for inconvenience to latecomers.
ASL PERFORMANCES
OUTDOOR FOREST THEATER
PARKING
The Outdoor Forest Theater is located in the middle of a residential neighborhood. There is a limited number of spaces available on property, as well as parking on the street, both which are free. There are a limited number of handicap parking spaces located on property. We offer a drop-off/unloading area in the main parking lot. Guests, picnic supplies, blankets and cushions can be dropped off prior to parking your car. We recommend patrons come a little early and take care not to block any driveways. For more information on our location, please see Directions.SEATING
- It is open seating at the Forest Theater.
- Theater is open 60 minutes prior to showtime.
- Bench seating can be uncomfortable and weather can be unpredictable. It is suggested you bring a cushion and/or lap blanket
- Latecomers to the Outdoor Forest Theater are seated at the discretion of the House Manager and may be asked to claim their seats at intermission.
- PacRep accepts no responsibility for inconvenience to latecomers.
ATTIRE
This is an outdoor venue so please dress warmly as the weather can shift quickly in Carmel (we suggest layers). You may also want to bring an extra blanket or cushion to sit on.
AUDIO
ASL PERFORMANCES
Since 2025, nearly all PacRep’s major productions have included a designated ASL-interpreted performance featuring a team of two professional American Sign Language interpreters. These performances reflect PacRep’s ongoing commitment to making live theatre more accessible and inclusive for Deaf and hard-of-hearing patrons. Interpreters perform live alongside the production, translating both dialogue and lyrics to provide a richer, more engaging theatrical experience. Please go to the website performance calendar or "buy ticket" buttons, and look for (ASL) next to the show performance dates.
FOOD AND DRINK
DOGS
CONTACT US
